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Shipping & Return Policy

SHIPPING POLICY


Shipping & Delivery


We ship to most countries worldwide, for all domestic and international packages. While we strive to deliver goods in the time frame we specify, we cannot guarantee or accept liability for deliveries made outside of this time frame. As we rely on third-party shipping companies to facilitate our customer deliveries for us, we cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.


All orders will take approximately 2-3 business days to process. Delivery within the United States takes approximately 7 - 20 business days, while international delivery takes approximately 10 - 30 business days to carry out (except Brazil, Russia, Mexico which takes 15-35 working days) Kindly note that the delivery time will vary during holidays or limited edition launches.


We are not liable for deliveries that are affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back-end charges incurred.


IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error in your shipping details, kindly e-mail us at stephen@tanaluxury.com as soon as possible.


RETURN POLICY

Replacement


In the events where the product received comes with manufacturing defects, buyers are entitled to request for a product replacement within 2 days of receiving the item. To request for a replacement, buyers are required to provide photographic evidence of the product’s manufacturing defects to stephen@tanaluxury.com. If the case is deemed valid, Tana will cover the related cost to deliver a replacement.

After 3 days of receiving the item, buyers can no longer request for item replacement for any reason.


Free Product


We do not offer replacement nor return on any free products, for any reason.
Changes on Orders
Buyers are allowed to make changes to orders placed, within 2 hours of making their purchases and before the orders are fulfilled. Additional charges will be incurred by the buyers for any changes made to the orders after 2 hours of making their purchases.
Buyers are not allowed to cancel their purchases after the orders are placed.


Refund policy 


Buyers are allowed to make a refund inquiry. Prior to the order arriving you can request for a refund. We shall proceed the refund within 2 weeks. It can take 30 days to receive your money back depends on the card supplier bank.
We only accept refund inquiry within 7 days of placing the order with 70% of the total invoice. This is due to the operation cost.

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